Exclusions

• Cost of Lunches
• Additional / personal use of vehicle. 
• Any personal expenses 
• Camera fees 
• Room service 
• Special orders 
• Any incidental and other expenses which are not specified in the inclusions. 
• Laundry and pony at Gulmarg, Pahalgam and Srinagar 
• Phone Calls
• Gondola tickets
• Porterage and Tips
• Any Garden tickets 
• Alcoholic & non alcoholic beverages 
• Any Guide, leh sightseeing, leh airport drop

Payment Policy

At KASHMIR LOCATION, we take the security of your payments seriously. We understand that ensuring a safe and secure payment experience is crucial for our customers. That's why we have implemented robust security measures to protect your sensitive information throughout the payment process.

Here's how we prioritize payment security:

Secure Payment Gateway

We have partnered with reputable payment gateways that are compliant with the highest industry standards, such as PCI-DSS (Payment Card Industry Data Security Standard). This ensures that your payment details, including credit card information, are encrypted and transmitted securely.

Encryption Technology

To safeguard your information, we use advanced encryption technology (SSL/TLS) to establish a secure connection between your browser and our website. This encryption ensures that all data transferred during the payment process remains confidential and protected against unauthorized access.

Payment Card Tokenization

We employ tokenization technology to further enhance security. When you make a payment, your card details are replaced with a unique token that is securely stored. This means that your actual card details are never stored on our servers, reducing the risk of unauthorized access or data breaches.

Fraud Prevention Measures

Our system includes robust fraud detection and prevention mechanisms. We continuously monitor payment transactions for any suspicious activities and employ sophisticated algorithms to identify and prevent fraudulent transactions. If any suspicious activity is detected, our team promptly investigates and takes appropriate action to protect your interests.

Compliance with Data Protection Laws

We adhere to relevant data protection laws, including the General Data Protection Regulation (GDPR), to ensure that your personal and payment information is handled securely and in compliance with applicable regulations. We never share your data with unauthorized third parties without your consent.

Ongoing Security Audits

To maintain the highest level of payment security, we regularly conduct security audits and assessments. These assessments are performed by independent third-party experts who evaluate our systems and processes to identify any potential vulnerabilities. Any identified issues are promptly addressed to ensure ongoing security.

Secure User Accounts

We encourage you to create a secure password and protect your account credentials. Our platform provides options for two-factor authentication (2FA), adding an extra layer of security to your account. By enabling 2FA, you can be confident that only you can access and manage your payment information.

At KASHMIR LOCATION, we are committed to ensuring your payment security. However, it's essential to note that while we take every precaution to protect your information, no online system is entirely immune to risks. We recommend that you also practice good security habits, such as keeping your devices and software up to date and avoiding sharing sensitive information over unsecured networks.

If you have any questions or concerns about our payment security practices, please contact our customer support team who will be happy to assist you.

[Contact Information]

Thank you for choosing KASHMIR LOCATION. We appreciate your trust in us and strive to provide you with a secure and enjoyable booking experience.

KASHMIR LOCATION

Cancellation Policy

1. Overview

At KASHMIR LOCATION, we strive to offer flexibility and transparency when it comes to cancellations. This policy outlines the cancellation rules and refund eligibility for services booked through our platform, including flights, hotels, and bus services.

2. General Cancellation Guidelines

• Cancellations must be made through our website or by contacting our customer service team at 9596036709.
• All cancellation requests are subject to the specific terms and conditions of the service provider (e.g., airline, hotel, or bus operator).
• Refund eligibility, if applicable, depends on the type of service booked and the time of cancellation.

3. Flight Bookings

• Airline policies will apply to all flight cancellations. These may include cancellation fees, non-refundable fares, and refund timelines.
• In case of non-refundable tickets, no refund will be issued.
• For refundable tickets, cancellation fees (if any) will be deducted before processing the refund.
• Some airlines may offer the option to reschedule instead of cancel; additional charges may apply.

4. Hotel Bookings

• Cancellations made 24 to 72 hours before check-in may be eligible for a full or partial refund, depending on the hotel’s policy.
• No-shows or last-minute cancellations may incur a full booking charge.
• Some bookings are marked as non-refundable and cannot be cancelled once confirmed.

5. Bus Bookings

• Cancellations made at least 6 hours before departure may qualify for a partial or full refund.
• Cancellations made within 6 hours of departure or after departure time are typically non-refundable.
• Rescheduling may be possible depending on the bus operator’s policy and seat availability.

6. Refund Process

• Refunds, if applicable, will be processed to the original payment method within 7–14 business days.
• Service fees or convenience charges are non-refundable, unless stated otherwise.
• In case of a refund delay, please contact our customer service team.

7. Special Circumstances

We understand that certain events (e.g., medical emergencies, natural disasters) may affect travel plans. Please contact our support team with appropriate documentation. We will coordinate with service providers to explore any available exceptions or accommodations.

8. Modifications to This Policy

KASHMIR LOCATION reserves the right to modify this cancellation policy at any time. Updates will be posted on our website, and the revised policy will apply to all future bookings.

9. Contact Us

For any questions related to this cancellation policy, please contact: holidays@justgokashmir.com

Terms & Conditions

Account Registration

To access certain features or services on our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and ensuring that the information provided is accurate and up to date. You must promptly notify us of any unauthorized use or breach of security related to your account.

User Responsibilities

When using our website, you agree to:

1. Comply with all applicable laws and regulations.
2. Use our website only for lawful purposes and in a manner that does not infringe or violate the rights of others.
3. Provide accurate and truthful information when making bookings or submitting any forms.
4. Respect the intellectual property rights of others and not use our website to distribute or display any copyrighted material without proper authorization.
5. Refrain from engaging in any conduct that may disrupt or interfere with the functioning of our website or compromise its security.
6. Not use our website for any commercial or unauthorized purposes.

Intellectual Property

All content and materials on our website, including but not limited to text, images, logos, trademarks, and software, are the property of KASHMIR LOCATION or its licensors. You may not modify, reproduce, distribute, or create derivative works from any content on our website without prior written consent.

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by KASHMIR LOCATION. We do not endorse or assume any responsibility for the content, privacy policies, or practices of these third-party websites. You access such websites at your own risk and should review their respective terms and conditions and privacy policies.

Limitation of Liability

To the fullest extent permitted by law, KASHMIR LOCATION and its affiliates, directors, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or services, including but not limited to loss of profits, data, or goodwill.

Modification or Termination

We reserve the right to modify, suspend, or terminate our website, services, or any part thereof, at any time without prior notice. We may also update these Terms from time to time, and it is your responsibility to review them periodically. Continued use of our website after any modifications to the Terms constitutes your acceptance of the updated Terms.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any dispute arising out of or relating to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts located in [Jurisdiction].